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That if you have a pre-existing medical condition and it is not declared you may not be covered for emergency treatment while on holiday or cancellation prior to your holiday. Many holiday makers are under insured and do not take out the correct travel insurance cover.
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Claims Information |
| 1) If you need to make a claim please obtain a claim form by telephoning or writing to the appropriate claims service below within 28 days of your return, quoting Makesure and which section of the policy you are claiming under. |
FOR SECTIONS 1 TO 20 Makesure Claims Department |
| 6th Floor, Central House, Clifftown Road, Southend-on-Sea, Essex. SS1 1AB. Telephone Number: 01702 423386. Fax Number: 01702 351957. Please quote your policy number |
FOR SECTION 21 – LEGAL EXPENSES |
| Spring Corner, High Street, Gillingham, Dorset SP8 4AW Telephone: 01747 821897 |
FOR SECTION 22 – DYNAMIC PACKAGING INSURANCE |
| IPP House, 22-26 Station Road, West Wickham , Kent BR4 0PR Telephone: +44 (0)20 8776 3752 Facsimile: +44 (0)20 8776 3751 Email: info@ipplondon.co.uk |
| 2) Then return your completed claim form to the claims service together with your original policy schedule, confirmation of booking, all original receipts and police reports (which must be obtained within 24 hours of discovery in the event of loss, burglary or theft of money, valuables or any items of personal baggage) and any other evidence requested on the claim form. |
24 HOUR MEDICAL EMERGENCY SERVICE |
| IMPORTANT – please quote Reference MAKESURE. |
| FirstAssist Emergency Service provides immediate help in the event of an Insured Person’s illness or injury arising outside the United Kingdom – they provide a 24 hour multi-lingual emergency service 365 days a year and can be contacted by telephone or fax. |
| Emergency telephone number: UK 0208 (+44 208 outside UK ) 763 3025 Fax: UK 0208 (+44 208 outside UK ) 763 3035 |
| When an Insured Person calls upon the services of FirstAssist Emergency Service it is a condition of service that FirstAssist Emergency Service shall solely be responsible for all decisions on the most suitable and reasonable solution to any medical problem. The service includes, where necessary: 1.Multi-lingual assistance with hospitals and doctors. 2.Repatriation arrangements by escort by a medical attendant. 3.Travel arrangements for other members of your party or immediate relative. 4.On arrival in the United Kingdom , an ambulance service to hospital or home. NB. FAILURE TO CONTACT THE ASSISTANCE COMPANY MAY RESULT IN A CLAIM BEING INVALID. |
Complaints |
| We aim to look after our customers and provide the best customer service. If you have a complaint you may contact Makesure at the following address or refer to your policy documents for detailed guidance. Makesure Insurance Services Limited 4th Floor Valiant House 4-10 Heneage Lane London EC3A 5DQ Telephone UK Call Centre: 0845 309 4424 Office: 0845 309 4434 |