Can I purchase this travel insurance online?

Yes. A quote takes a few minutes, you can save a quote and retrieve it later or you can purchase it online via our secure payment system.

How do I receive my policy documents?

If you purchase online we deliver them to your email instantly. Due to delays between computers and connections this could take longer, but in most instances you will have your policy documents in your in box within 15 minutes of purchase

Do you cover people over 70 years old?

Yes we cover people up to the age of 99 years old

Do you provide travel insurance cover for someone who is terminally ill with cancer?

We provide cover for over 5,000 medical conditions. We certainly do cover people with all ranges of cancer who are at different stages of treatment or are terminally ill. We cannot categorically say we can cover you. However please do undertake a quote online and we recommend for terminally ill cover that you call our call centre on 0845 309 4439 8am - 8pm Mon to Fri, 9am - 6pm Saturday and 10am - 4pm Sunday.

Do you provide cover for heart conditions and Angina?

As above the answer is yes. Please complete a quote to find out the premium.

Do you provide travel insurance for children?

Yes we do and we cover anyone from age 1 upwards, we also provide travel insurance to a number of children suffering with long term or terminal illnesses that embark on trips sponsored by charities.

When is the call centre open?

Our UK call centre is open 8am - 8pm Mon to Fri, 9am - 6pm Saturday and 10am - 4pm Sunday to purchase a policy. Please call 0845 309 4439. However you can book online 24 hours a day and 7 days a week.

I have bought travel Insurance and I do not need it anymore?

We provide a 14 day cooling off period, so if you take your policy out and realise that you do not need this any more, please call our call centre and they can arrange a refund for you.

Are you regulated?

Yes we are regulated by the Financial Services Authority, the FSA. This means that we have to fulfill a rigorous set of requirements in order to be FSA approved.

Why does travel insurance to the USA cost more than Europe?

This is because the healthcare system in the USA is private and very expensive. If you fall ill in the USA and need emergency assistance, it is very likely that the medical bill will be large and much larger than in most other worldwide destinations. Therefore insurance companies always charge higher premiums for travellers to the USA.

I live abroad for part of the year, can you cover me on a travel insurance policy?

Providing you are a UK citizen and do not reside abroad permanently we can arrange a travel insurance policy for you.