Travel Insurance Claims Information
If you need to make a claim it must be submitted within 60 days of the incident giving rise to the claim.
Check your policy wording to make sure your claim is valid.
For sections 1 – 21
Contact the Claims Service for a claim form by visiting www.csal.co.uk or by email on email@example.com or by phone on 0330 660 0785.
They will advise you of any additional supporting documentation required.
For section 22
FINANCIAL FAILURE PROTECTION CLAIMS
To claim either visit the IPP website at www.ipplondon.co.uk and download a claim form or write to IPP Claims Office, 22-26 Station Road, West Wickham, Kent, BR4 0PR, phone +44 (0) 20 8776 3752, email firstname.lastname@example.org.
IN-PATIENT TREATMENT OR OUT-PATIENT TREATMENT EXPECTED TO BE OVER £1,000
Our Emergency Medical Assistance Service is a 24-hour Worldwide emergency service. If you need help following a medical emergency, please call: 0330 660 0785 or email email@example.com as soon as possible.
We may record or monitor your calls for training purposes or to improve the quality of our service.
You will be given advice on what to do and the assistance you require. All receipts for medical consultations / treatment / medication etc. should be retained and submitted to support your claim.
OUT-PATIENT TREATMENT LESS THAN £1,000 IN THE FOLLOWING COUNTRIES ONLY: Spain, Greece, Cyprus, Egypt, Turkey and Portugal
If you need out-patient medical treatment and the costs are likely to be less than £1,000 please provide a copy of your insurance certificate to the doctor and your treatment will be paid for by ChargeCare International in line with the policy wording. In such cases the doctor will ask you to fill in a simple form to confirm the treatment and may ask you to pay the policy excess. The doctor will then send the medical bill and supporting documentation to ChargeCare International for repayment.
OUT-PATIENT TREATMENT LESS THAN £1,000 IN ALL OTHER COUNTRIES NOT LISTED ABOVE.
Contact the Claims Service for a claim form by visiting www.csal.co.uk or by email on firstname.lastname@example.org or by phone on 0330 660 0785. They will advise you of any additional supporting documentation required (this will depend upon the circumstances and nature of the medical claim). All receipts for medical consultations / treatment / medication etc. should be retained and submitted to support your claim.
N.B. FAILURE TO CONTACT THE ASSISTANCE COMPANY MAY RESULT IN A CLAIM BEING INVALID.
We aim to look after our customers and provide the best customer service. If you have a complaint you may contact Makesure at the following address or refer to your policy documents for detailed guidance.
Makesure Insurance Services limited
28 Leman Street
London, E1 8ER
Telephone UK Call Centre: 0203 873 6712